Frequently Asked Questions

Everything you need to know about your SHAPE wlb experience.

How long does shipping take for electronic components?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is the warranty policy on SHAPE wlb devices?

All our electronic products come with a standard 12-month limited warranty that covers manufacturing defects in materials and workmanship.

Can I return a product if I've already opened the packaging?

Yes, we accept returns within 30 days of purchase. However, the item must be in its original condition with all accessories, manuals, and software included to receive a full refund.

Are your products compatible with both iOS and Android?

Most SHAPE wlb smart devices are designed for cross-platform compatibility. Please check the specific product specifications page to confirm support for your operating system version.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for secure and convenient checkout.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website where you can monitor your package in real-time.