Returns & Exchanges

At SHAPE wlb, we stand behind the quality of our electronics and offer a 30-day return window for all devices in their original packaging. We aim to ensure your complete satisfaction with every tech purchase through a transparent and efficient exchange process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the electronic devices in their original box, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Ship the Device

  Affix the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition, we will process your refund or ship your replacement unit within 3-5 business days.